Big & Tall Menswear

Exchange & Return Policy

Big & Tall Menswear strives towards providing the best customer service to our customers. Every suggestion, inquiry or complaint raised by our valuable customers is closely reviewed by the management. Following is the applicable policy for processing customer’s exchange or returns:

Shipping Policy

  • All the products can be returned or exchanged within 14 days of purchase / arrival of product (For online orders).
  • The Shipping Cost for Return/ Exchange Parcels will be borne by the Customer.
  • All orders will be shipped within 03 to 05 working days.

Exchange And Return Policy

  • Customers should log their return / exchange claim through website on the following link: https://www.bigandtall.pk/return-and-exchange/. B&T team will respond within 3 working days on the provided contact details.
  • Customers need to bring / send / share the original invoice to Big & Tall Menswear for return or exchange.
  • All the merchandise would be returned to the following address: Big & Tall Menswear, Shop # 01, R-312, Railway Society, Gulistan-e-Jauhar, Block 16-A, Karachi.
  • If the product is washed / torn up / burnt / stained.
  • If the product price tag or barcode is missing or removed.
  • If the product has been altered upon purchase by Big & Tall Menswear as per customer’s size specifications.

Payment Terms

  • The money for the products returned would be sent to the customer’s bank account or could be collected by the customer within 5 working days. For payments made through debit or credit card, 2.1% F.E.D charges would be deducted and the rest will be returned to customer’s bank account within 5 working days.

Cancellation of Order

  • Big & Tall Menswear reserves the right to refuse any claim(s) raised by the customers.
  • Customers can cancel their order within the same business day.