Store Policies

Exchange And Return Policy

  • Customers should log their return / exchange claim through website on the following link: Return & Exchange Form. B&T team will respond within 3 working days on the provided contact details.
  • All the products can be returned or exchanged within 14 days of purchase / arrival of product (For online orders).
  • Customers need to bring / send / share the original invoice to Big & Tall Menswear for return or exchange.
  • All the merchandise would be returned to the following address: Big & Tall Menswear, Shop # 01, R-312, Railway Society, Gulistan-e-Jauhar, Block 16-A, Karachi.
  • An order would not be applicable for exchange or return:
    • If the product is washed / torn up / burnt / stained.
    • If the product price tag or barcode is missing or removed.
    • If the product has been altered upon purchase by Big & Tall Menswear as per customer’s size specifications.

Shipping Policy

  • The Shipping Cost for Return/ Exchange Parcels will be borne by the Customer.
  • All orders will be shipped within 03 to 05 working days.

Payment Terms

  • The money for the products returned would be sent to the customer’s bank account or could be collected by the customer within 5 working days. For payments made through debit or credit card, 2.5% F.E.D charges would be deducted and the rest will be returned to customer’s bank account within 5 working days.

Cancellation of Order

  • Big & Tall Menswear reserves the right to refuse any claim(s) raised by the customers.
  • Customers can cancel their order within the same business day.